Frequently Asked Questions

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 0% APR financing options — contact our sales team for details.

Absolutely. We offer commercial pricing and volume discounts for businesses, schools, and integrators. Submit a quote request through our website or email sales@spechavn.com and our team will follow up within one business day.

Yes. All transactions on SpecHavn are processed through PCI-compliant payment gateways with SSL encryption. We never store your full card number on our servers.

You may cancel or modify your order within 1 hour of placement by contacting support@spechavn.com. Once an order has entered processing, we are unable to make changes. Please review your cart carefully before checkout.

Yes — we offer a Price Match Guarantee. If you find a lower price for the identical item from an authorized retailer, contact us with proof and we will match it. Some exclusions may apply.

All orders are fulfilled from our warehouse in Cleveland, Ohio. We currently ship within the United States only. International shipping is not available at this time.

Standard Shipping takes 5–10 business days after processing. Expedited Shipping takes 2–5 business days. Keep in mind that processing time (1–3 business days) is separate from transit time.

Once your order has shipped, you will receive a confirmation email with a tracking number. Allow up to 24 hours for the tracking link to become active. You can track directly through FedEx, UPS, or USPS depending on your carrier.

If your order has not arrived within the estimated window, please reach out to support@spechavn.com. We will open a case with the carrier and update you on the status. SpecHavn is not liable for carrier delays, but we will always advocate on your behalf.

Yes — TVs, large displays, smart work pods, and speaker systems may ship via freight and can take 10–14 business days. Our team will contact you before shipment to coordinate delivery logistics and timing.

We provide pre-sale consultation and post-sale technical support for all products we carry. Reach our tech team by phone at 216-924-9595, via live chat, or by emailing support@spechavn.com during business hours.

We work with a network of certified installation partners. If you need professional setup for projectors, screens, or workspace systems, contact us and we will connect you with a qualified installer in your area.

Contact us within 48 hours of delivery at support@spechavn.com with your order number and photos or a video of the issue. We will assess the defect and arrange a replacement, repair, or refund depending on the situation.

All products come with the manufacturer's warranty. We assist with warranty claims and can connect you directly with manufacturer support. Some items also qualify for extended warranty through our authorized partners.

We accept returns on most items within 30 days of delivery, provided the item is in its original, unused condition with all original packaging and accessories. Custom-configured or special-order items may not be eligible for return.

Email support@spechavn.com with your order number and the reason for the return. Our team will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and return shipping instructions.

If the return is due to a defect, damage, or our error, we will cover the return shipping cost. For buyer's remorse or change-of-mind returns, the customer is responsible for return shipping fees.

Once we receive and inspect the returned item, refunds are typically processed within 3–5 business days. The refund will be issued to your original payment method. Bank processing times may add 2–7 additional business days.

Items marked as "final sale", opened software or licenses, custom-built configurations, and items damaged due to misuse are not eligible for return. If you have questions about a specific item's return eligibility, contact us before purchasing.