Fast, reliable, and transparent. Here's everything you need to know about how we get your order to your door.
We currently ship within the United States. All orders are shipped from our location in Cleveland, Ohio.
At this time, we do not offer international shipping. If you have questions about shipping availability for your region, please contact our support team at support@spechavn.com.
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been processed and handed off to the carrier, you will receive a shipment confirmation email with your tracking information. Please note that processing time and transit time are separate — total estimated delivery time equals processing time plus transit time.
Once processed and handed off to the carrier, estimated delivery times are as follows: Standard Shipping typically takes 5–10 business days, and Expedited Shipping takes 2–5 business days (where available).
Please note that larger items such as TVs, monitors, smart work pods, and speaker systems may require additional handling time and could take up to 10–14 business days to arrive due to size and freight requirements.
Delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary based on your location, carrier volume, or unforeseen delays. SpecHavn is not responsible for carrier delays once a package is in transit.
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed before you complete your purchase — there are no surprises.
For large freight items, shipping rates may be handled separately. In those cases, our team will reach out to coordinate pricing and delivery logistics with you directly before shipment.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order directly through the carrier's website.
Please allow up to 24 hours for tracking information to become active after you receive your confirmation email. If your tracking hasn't updated within 48 hours of receiving that email, please contact our support team.
If your order has not arrived within the estimated delivery window, please contact us at support@spechavn.com. We will open an investigation with the carrier on your behalf and work to resolve the issue as quickly as possible.
SpecHavn is not responsible for delays caused by the carrier, weather events, or circumstances outside of our control. However, we will always do our best to assist you and advocate for a resolution.
If your item arrives damaged, please contact us within 48 hours of delivery at support@spechavn.com with your order number and photos of the damage. We will arrange a replacement or refund as appropriate.
Do not discard the original packaging or damaged items until our team has reviewed your case — we may need them for the carrier claim process.
