Your privacy matters to us. This policy explains how SpecHavn collects, uses, and protects your personal information.
We may collect the following types of information when you interact with SpecHavn.
Personal Information You Provide: full name, email address, shipping and billing address, phone number, and payment information (processed securely through our payment provider — we do not store full card details).
Information Collected Automatically: IP address, browser type and version, pages visited and time spent on the site, referring URLs, device type and operating system, and cookie and tracking data.
We use the information we collect to process and fulfill your orders, send order confirmations, shipping updates, and tracking information, and to respond to customer service inquiries.
We also use your data to improve our website and product offerings, send promotional emails or offers (only if you have opted in), comply with legal obligations, and detect and prevent fraud.
We do not sell your personal information to third parties.
We may share your information with trusted third parties only as necessary to operate our business, including: payment processors (e.g., Shopify Payments, Stripe, PayPal) to securely handle transactions, shipping carriers (e.g., USPS, UPS, FedEx) to deliver your orders, email service providers to send transactional and marketing communications, analytics providers (e.g., Google Analytics) to help us understand site usage, and legal authorities if required by law or to protect our rights.
All third parties we work with are required to handle your data in accordance with applicable privacy laws.
We use cookies and similar tracking technologies to enhance your experience on our site. Cookies help us remember your preferences, keep items in your cart, and understand how visitors use our website.
You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of some parts of our site.
We may also use third-party cookies from services such as Google Analytics and Meta (Facebook) for advertising and analytics purposes.
We may use Google Ads to advertise SpecHavn products across the web. Google may use cookies to serve ads based on your prior visits to our site.
You can opt out of personalized advertising by visiting Google's Ads Settings at adssettings.google.com. This allows you to control the ads you see across Google's network and third-party sites that participate in Google's advertising programs.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
If you would like your data deleted, please contact us at support@spechavn.com and we will process your request in accordance with applicable law.
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL encryption (HTTPS) to secure data transmitted between your browser and our servers.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We encourage you to use strong, unique passwords for your account and to contact us immediately if you suspect any unauthorized activity.
Depending on your location, you may have the following rights regarding your personal data: the right to access the information we hold about you, the right to request correction of inaccurate data, the right to request deletion of your data, the right to opt out of marketing communications at any time, and the right to data portability.
To exercise any of these rights, please contact us at support@spechavn.com.
SpecHavn does not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child, please contact us immediately at support@spechavn.com and we will take steps to delete it.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy, please contact us at support@spechavn.com. Our response time is within 1-2 business days.
